GotoGate Reviews

BE WARNED!  It might seem attractive to save a few $ using GO TO GATE.  After all this site and others Skyscanner somehow claims these people as a reliable supply, giving several stars & reassuring services.

NOT NOT NOT IN MY EXPERIENCE!!!

The ONLY way any customer would give even * for these people is if they never have to contact them after booking! IF you have any question/problem with your flights you'll soon forget the FEW $ you saved.  Because it's near impossible to get CS.

1 Customer "NO Service" ONLY has NO-REPLY emails.

2 They DO NOT give you a phone number in your destination country. Useless when I've arrived on the other side of the world.

3 The "chat service" guy was nice but had no clue

4 Unlike others, they DO NOT have ANY dedicated contact lines for Business / First Class passengers.

5 So when you do try to phone about your €5000 ticket - at roaming charges of ££ a minute - you sit on the line TWENTY-PLUS  mins in the queue with everyone else's $100 query.

6 When you finally are connected, they listen & promise to sort out your issue (I merely wanted to change the date of a flight) then NOTHING HAPPENS.

7 The airline had already told me "No Problem, probably No Charge on your €5000 class".

8  FIVE times over 3 days  I called CRAP TO GATE.  EACH time I had to give them the same info.  ONLY when I started asking for Manager's names and being assertive instead of polite did I finally get this simple change made.  Many hours & ££ wasted over 3 days!

9 and the kicker then was that GTG (not the airline) charged me ONE THOUSAND EUROS!

10 now I look on the Net and I see SO MANY MANY similar tirades about GTG & ONE star reviews.

Flight scrapers should ONLY include agents whose:
1 advertised services they have checked EXIST
2 that the agent does not have a record of serious complaints from serious people.

Of course, eg Skyscanner works solely on commission. Well, guess what, don't expect ANY of my people to use them again unless & until they take action against mis-representing agents. That's tens of thousands in tickets a year they're losing.